FAQs
Frequently Asked Questions (FAQs)
Ordering & Shipping
1. How can I place an order with Aura Direct?
To place an order simply browse our website, select the desired products, and add them to your cart. Proceed to checkout, fill in your shipping and payment details, and confirm your order. If you encounter any issues, feel free to reach out to our support team on our contact us page.
2. What regions do you ship to?
We proudly ship our products worldwide. Wherever you are, we aim to deliver our top-of-the-range electronics right to your doorstep.
3. What are the shipping costs and delivery times?
Shipping costs and delivery times may vary depending on your location and the selected shipping method. For specific details regarding shipping rates and estimated delivery times, please refer to our Shipping & Delivery Policy or contact our support team on out contact us page.
Payment & Checkout
4. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal for secure and convenient transactions.
5. Is it safe to make a payment on your website?
Yes, shopping at with us is safe and secure. We use encrypted technology to ensure the protection of your personal information during transactions. Your privacy and security are our top priorities.
Returns & Refunds
6. What is your return policy?
We want you to be completely satisfied with your purchase from us. If you're not entirely happy with your product, please refer to our Returns & Refunds Policy for detailed information on our return process, eligibility, and any applicable terms and conditions.
7. How do I request a refund?
If you're eligible for a refund according to our policy, please contact our support team on our contact us page. within the specified timeframe. Our team will guide you through the refund process and assist you accordingly.
Product Information
8. Are your products covered by a warranty?
Yes, most of our products come with a manufacturer's warranty. For details about specific warranties, please refer to the product description or packaging. If you have any questions about warranties, feel free to contact us on our contact us page.
9. How can I get more information about a particular product?
If you need further information about any product listed on our website, including specifications, features, or compatibility, please reach out to us on our contact us page. Our knowledgeable team will gladly assist you.
Contact Us
If your question isn't answered here or you need more assistance, please don't hesitate to contact our customer support team on our contact us page. We're here to help!
